Is technology killing your credit union’s creativity?

first_imgA Simple 3-Step Plan for Profitable Member LoyaltyThe answer is, YES! But who can place blame with so many industry wide obstacles in your way: the financial crisis, intrusive government regulations (that have arguably done more harm than good), the ever-elusive omni-channel pressure, non-traditional competitors with their eye on increased market share, and, on top of it all, bearing the financial burden of the increasingly frequent large card compromises due to data breaches. This collective strife has clouded the horizon of adaptive innovation and made the credit union industry an easy target for mega banks and nontraditional competitors with gigantic budgets and access to unlimited technical resources.It’s time to move past survival and get into the new game.Certainly, this is a familiar experience and survival story for most credit unions – and congratulations on overcoming any of these challenges, but it’s time to get back to your core business in this new environment. This means capitalizing on existing advantages and driving member loyalty through new and creative products and programs. Easier said than done, I know, since the answer is not simply a new widget or app.Actually, the boiler plate products that are currently being offered to members have been due for an overhaul dating back much further than the industry challenges of the last 8 years. We are now playing catch up with non-traditional competitors (Google, Apple, Paypal, Square, etc. – this list is growing by the second) and mega banks to emulate the new service standards driven by new technology and channels. Fortunately, however, we now have more advanced means of delivering an enhanced member experience at our fingertips.Technology is a tool – not a differentiator. Competitive edge is creative, personal experiences.From the perspective of credit union executives, budget cycles are and will continue to be dominated by channel and system upgrades and replacements – understood. While keeping systems current and providing services through the preferred member channels is critical, it is not going to create differentiation and consumer choices needed to achieve ultimate success. Creating innovative member and account loyalty programs that add true value to the member experience will drive profitable member behavior for the credit union.Credit Unions need a flexible technology that promotes an understanding of their members’ spending patterns, lifestyle choices, location, social status, etc. In addition, it should then allow them to act on theses insights to deploy effective, loyalty programs that leverages all of the data a credit union possesses – even if the data doesn’t reside on the core system.This course can redefine “service” and give you the fire power to not only beat your standard market competition, but also the “technology disrupters”(Apple, Google, et al..) that are all jockeying to get slice of the financial services market. How do we get there? With technology that works for you (not the other way around), using member data to its upmost potential and enabling creativity in program development that is readily adoptable. The good news is that with a few slight adjustments to your current approach to product management and promotions, your bank could dramatically increase revenue and simultaneously give new meaning and value to your technology road map.The Key is NOT just developing an Authentic Strategy – It is Delivering It! Most of the new product features and promotional strategies that could be used to maximize your product offering will be derived from the data you already have in your system, today. This is original and unique power that is often under-utilized. Leveraging your data to understand the spending habits of your members and taking action on that information will give you the power to create programs that will influence profitable behavior. Moreover, the positive byproduct of this approach is truly building member loyalty.Here is the ACTION PLAN:Take a Fresh Look at Your DataFind an outside partner to complete a comprehensive market, product data and channel usage assessment. The assessment should begin with an examination of past performance at a market level and credit union level to identify gaps that can be filled with product solutions. The analysis should continue with a deep dive into demographics and member behavior. This will help you fine tune product concepts that will deliver the most compelling product set while balancing cost of funds with account growth. While most credit unions have invested a lot of money in CRM and Business Intelligence tools to allow them to understand their credit unions performance, getting a fresh perspective on your data through a different lens can open up lots of new possibilities.Get Creative, Reward Your Members!Combine your recently completed assessment with your knowledge of your members and community and create a compelling member level loyalty program. This program should provide value to your profitable members and also support the strategic goals of encouraging profitable behaviors, broadening relationships and attracting new members. Many large banks have starting to roll out reward programs focused on the customer behavior and keeping the focus on the entire relationship.  Examples include Bank of America’s Preferred Rewards Program, PNC’s Virtual Wallet and Chase’s Mortgage Cash Back. Innovative member-level loyalty programs and “specialty savings programs” designed to help members save money for life events and retirement will dominate the market soon.  You need to start your process now if you are going to compete in this market.Act On What the Data is Telling YouUnfortunately, most core systems do not offer the ability to reward members for profitable behaviors at the member level. Find a Relationship Pricing platform provider that gives you the ability leverage all your data and create robust rewards programs that will positively influence member behavior – driving increased deposits, loans, and non-interest income. The provider should be leveraging your data to create custom programs that suit your market and members, not a canned “one size fits all” product approach.Execution is Power. Help is Here.The credit union industry has to keep up with new technology and channels to answer the new definition of “service” expected by their members. Nevertheless, technology alone is not the defining factor for success. The defining factor will be the business strategies applied through the service channels.  You don’t need the newest widget or mobile app to implement innovative strategies that drive your credit unions strategic goals. Many of the answers lay within your database, but if you don’t do anything with that data, it’s useless. It’s not what you know, it’s how you apply that knowledge. I work for Saylent , and we specialize in helping credit unions create custom programs that set them apart from the rest of the financial services market. With our technology and collaborative approach we can help you build a winning strategy today! 10SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Mike Kersten Mike Kersten is the Sales Director at Saylent Technologies, Inc. with over 20 years of experience collaborating with community financial intuitions. Mike is passionate about helping his clients bring new … Web: Detailslast_img read more

COVID-19 cases reported in all 34 provinces as death toll exceeds 300

first_imgEvery one of Indonesia’s 34 provinces has reported positive COVID-19 infections, according to the Health Ministry, with Gorontalo reporting its first confirmed case on Friday.”Today [Friday] we recorded 219 new COVID-19 cases, bringing the total number to 3,512 cases in 34 provinces,” the ministry’s disease control and prevention director general, Achmad Yurianto, said at a press conference.Gorontalo is the last province to confirm the presence of COVID-19 within its borders. Yurianto added that the country’s death toll had risen by 26 fatalities, bringing the total number of deaths nationwide to 306. Another 30 patients have recuperated from the disease, bringing the total number of recoveries to 282.Read also: Indonesia was in denial over coronavirus. Now it may be facing a looming disasterAs the disease has reached every province of Indonesia, Yurianto encouraged regional leaders to submit a large-scale social distancing (PSBB) request to his ministry.”The government is providing a chance for all local administrations to request for PSBB in accordance with the current [procedures],” he said.Jakarta, the epicenter of the outbreak in the country, has been the only province that has implemented PSBB measures following approval from the Health Ministry. The policy took effect on Friday and will be in place until April 23.Yurianto also urged Jakartans to stay at home and follow PSBB rules.”We urge all Jakartans [to stay] at home, worship at home and carry out constructive activities at home,” he said.Topics :last_img read more

Bromley Golf Centre highlights the Express way to play

first_img Mytime Active’s Bromley Golf Centre in South London is leading the way for the national Golf Express campaign with a brand new look. It’s just become the first golf complex in the country to be branded as a Golf Express Centre, backing England Golf’s campaign to promote 9-hole golf and shorter formats to busy people and show ‘it’s all the game in half the time.’ The tee markers, flags, and hole cups on the popular 9-hole course all bear the Golf Express logo, while there’s banners and posters at the driving range and in the clubhouse. The centre has also been featured in a Golf Express video in which players talk about their pleasure in 9-hole golf (click here to view). “9 holes is just enough to help me relax after work,” said Valerian Busby. Sonja Arthur added: “As someone new to the game it’s a great way to build my confidence.” It all draws attention to short format golf and the advantage of the 9-hole game, which can be played in under two hours and fitted in to a busy lifestyle. Golfers already play over 28,000 9-hole rounds at Bromley each year and that’s expected to rapidly increase as the Golf Express message is driven home. Abbie Lench, England Golf Head of Club Support, remarked: “We’re delighted to showcase Golf Express at Bromley Golf Centre and to create interest in the 9-hole game within the local community. The time it takes to play can be seen as a barrier but our message is that golf can be easily fitted in to your available leisure time.” Rob Lucas, Golf Operations Manager, said: “We felt we were the perfect match for the Golf Express brand, not only for shorter format golf on the course, but also by offering 25 ball or 50 ball baskets on the driving range for a quick fix of golf at the customer’s convenience.” The centre is one of 16 pay and play courses operated by Mytime Active and members are able to play at all of them. Local Mytime Active members are now playing at Bromley to enjoy the shorter format as well as playing  traditional 18-hole courses such as High Elms Golf Club and Orpington Golf Centre, giving customers more options and opportunities to play golf around a busy lifestyle. It also appeals to the centre’s many multisport users, who play golf as their second sport. Rob added: “Because we have removed any dress code restrictions, these players feel comfortable wearing their normal sports clothing and the relaxed environment really helps us reach new golfers who would otherwise not have a club in their hands.” He went on: “Based on the positive experience that we have had here with working with England Golf, and what I believe is the future of golf, I would recommend other centres within the group to use the branding and the ethos of relaxed, modern format of the game for the benefit of their communities.” 9 hole green fees at Bromley Golf Centre are £13 midweek  (£9 afternoons) and £16 at weekends (£12 afternoons); 10% discounts are available by registering for a pay and play card. For more information visit: or call the team on 020 8462 7014 Visit the website for 9-hole green fees and other offers to players from courses across the country. 13 Dec 2016 Bromley Golf Centre highlights the Express way to play last_img read more

Bartlett sends Rebels into Kootenay Conference Final with overtime winner in Game seven of Murdoch Final against Beaver Valley

first_imgKeanan Patershuk and KIJHL leading playoff scorer Ryan Edwards gave Beaver Valley the two-goal advantage in the second period.But Stuart Walton and Jamie Vlanich, the latter scoring with 16 seconds remaining in the frame, tied the game for Castlegar.In the third the Hawks once again took control on goals by Dallas Calvin and Arie Postmus four minutes into the period.But Hunter Jenerou cut the margin to 4-3 midway through the period before Brenden Heinrich tied the game three minutes later to force overtime.The first 10 minutes solved nothing before Bartlett, finishing the game with two points, sent the screaming Castlegar fans home happy with his fifth goal of the post season.GAME NOTES: Castlegar out shot Beaver Valley 54-29 in the game to make a winner out of netminder Jordan Gluck . . . .Last season, Justin Niminiken scored in the dying minutes of the game to snap a 3-3 tie and spark the Hawks to a 5-3 Game seven win against Castlegar in Fruitvale. The Hawks went on to capture the KIJHL title. . . .Ryan Edwards finished the game with three points to increase his playoff lead to nine points over Garrett Kucher of Osoyoos. Edwards finished the playoffs with 13 goals and 11 assists. . . .Jamie Vlanich led the Rebels with four points in the game. This time is was Castlegar’s turn to win a Game seven playoff series against the Beaver Valley Nitehawks.Still stinging from a crushing Game seven loss to the Hawks a year ago, the Rebels got to taste from the victory cup when Diego Bartlett put the puck past Beaver Valley netminder Jarrod Schamerhorn 15 minutes into the second overtime period to lift Castlegar to a 5-4 win KIJHL playoff win Wednesday night in the Sunflower City.The goal by Bartlett allowed the Rebels to clinch the seven-game Murdoch Division slugfest 4-3 and advance to the Kootenay Conference Final beginning Friday in Castlegar against the Golden Rockets.Before Bartlett scored, Schamerhorn was the difference in this game as Castlegar fired 54 shots at the Beaver Valley net.Twice in the game Beaver Valley put the contest in Schamerhorn’s hand as the visitors held leads of 2-0 in the second period and 4-2 in the third.last_img read more


first_imgNOTES: The winning owner is Rockingham Ranch. FLAVIEN PRAT, RICHARD’S BOY, WINNER: “I felt pretty good. I rode him before so I kind of know him. He’s a very classy horse and he knows where the wire is.“I felt like I had plenty of horse left into the stretch. He was pretty aggressive down the backside. He’s really fast so I just tried to get him to relax and he has a great turn of foot.” GARY HARTUNIAN (ROCKINGHAM RANCH), RICHARD’S BOY, WINNER: “I thought it was going to be a little tough because he loves the grass so much. I was nervous about running on the dirt to be honest with you. He’s a fighter. He’s the best horse in our barn by far. He’s solid and so professional. He just does everything right.”             PETER MILLER, RICHARD’S BOY, WINNER: “He’s so game. He’s one of those horses, that if you had a barnful, training horses would be easy. He’s tougher than nails, he’s hickory, this horse. I think he’s a little better on the grass, honestly, but he’s just so game and tries so hard that I knew he’d give it all he had.“We’ll look at the Cal Cup races (beyond this) but I think we might even consider the Turf Sprint in Dubai (March 25). We’ll keep all our options open, and hopefully he comes out of the race good.”center_img JOCKEY QUOTES TRAINER QUOTESlast_img read more

Buncrana student gets award for top Leaving Cert Music results

first_imgA special award in recognition of the highest music Leaving Cert score in the country has been awarded to a Buncrana student. Shaun Fletcher, who receive a score of 613 points for his Leaving Cert and an A1 for his music exam in 2018, was told by examinators that he received the highest music exam in the country.Receiving the news that he would receive an award in recognition of his achievement this October, Flecther was ecstatic. He told Donegal Daily: “I was absolutely stunned because I had no idea that the award event existed and I was absolutely delighted when I received the news, I was very surprised.”The former Scoil Mhuire student, who now studies chemistry and mathematics at the University of Glasgow, revealed he has been playing music since he was six-years-old through the Donegal Music Education Partnership with music teacher Edita Labanauskiene.So does Shaun still get time to play the piano? “Yes, you’d be surprised. Even though I study chemistry and mathematics, there is plenty of facilities in the university library and I am also part of the music society and Glasgow University Choir.“And I really enjoy living in Glasgow, it is a great spot,” he added. “I am working there as well but, between my work and my course, I have found a good work balance.” Shaun has also been asked to perform for an audience at the Post Primary Music Teacher’s Association in Dun Laoghaire, where he will receive his award on the night.He continued: “I am really looking forward to playing, it will be a great experience for me because really high profile people will probably be in attendance and just getting a chance to play is always nice.”Buncrana student gets award for top Leaving Cert Music results was last modified: July 28th, 2019 by Shaun KeenanShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)last_img read more

Q&A: A’s pitcher Fernando Rodney takes us under his crooked cap

first_imgFor more 2019 MLB preview stories, check out our Bay Area baseball guide.It’s safe to say Fernando Rodney is comfortable in his own skin. What else would you expect from the game’s eldest statesman and the No. 2 pitcher on the active saves leader list?If 45-year-old Bartolo Colon retires, the 42-year-old Rodney will assume the mantle of MLB’s most senior citizen.Playing for 10 different teams over 16 seasons, the right-handed, three-time All-Star has amassed 325 saves — second only to Craig …last_img

2017 Cab Cam: Crop Duster Edition

first_imgShare Facebook Twitter Google + LinkedIn Pinterest Though we’re used to seeing Cab Cams take place on the ground, in this edition, Ohio Ag Net’s Joel Penhorwood hops in with crop duster Butch Fisher of Fisher Ag Service in Morrow County for a truly unique look at agriculture. Fisher is a legend in Ohio agricultural aviation with 30,000 logged hours as pilot. In this piece, Fisher is applying fungicide to wheat fields around the state with his Air Tractor 504 — a unique plane that can carry two passengers unlike most single-seater ag aircraft.last_img

Perkins, Cignal missing Jose but determined to end series early

first_imgTwo bronze medals for PH swimming star Alkhaldi LOOK: Venues for 2019 SEA Games UPLB exempted from SEA Games class suspension Read Next Jason Perkins. Photo by Tristan Tamayo/ INQUIRER.netJason Perkins admits that Cignal HD is missing the presence of one Raymar Jose.“That guy has the most beautiful face, you got to miss that pogi face,” he said jokingly of his teammate, who is currently with Gilas Pilipinas in the 2017 Southeast Asian Games.ADVERTISEMENT View comments LATEST STORIES Catriona Gray spends Thanksgiving by preparing meals for people with illnesses The earliest Jose can return to the team is next Tuesday for Game 3, if the series goes the distance.As much as Perkins misses his frontcourt partner, it doesn’t mean that the Hawkeyes will wait for the bruising forward to come back.FEATURED STORIESSPORTSWATCH: Drones light up sky in final leg of SEA Games torch runSPORTSSEA Games: Philippines picks up 1st win in men’s water poloSPORTSMalditas save PH from shutoutAnd he made sure that Cignal won’t feel much of Jose’s absence, anchoring its 78-56 Game 1 destruction of CEU to gain a 1-0 lead in the 2017 PBA D-League Foundation Cup Finals on Tuesday.Finishing with 16 points and 11 rebounds, Perkins orchestrated the Hawkeyes’ huge 24-6 opening blast to set the tone for the game as the Hawkeyes cruised to the 22-point rout, perfectly encapsulating how strong the team has been for the past nine games. SEA Games in Calabarzon safe, secure – Solcom chiefcenter_img Brace for potentially devastating typhoon approaching PH – NDRRMC ‘Bato’ to be ‘most effective’ CHR head? It’s for public to decide – Gascon PLAY LIST 01:38‘Bato’ to be ‘most effective’ CHR head? It’s for public to decide – Gascon05:25PH boxing team determined to deliver gold medals for PH00:50Trending Articles01:37Protesters burn down Iran consulate in Najaf01:47Panelo casts doubts on Robredo’s drug war ‘discoveries’01:29Police teams find crossbows, bows in HK university01:35Panelo suggests discounted SEA Games tickets for students02:49Robredo: True leaders perform well despite having ‘uninspiring’ boss02:42PH underwater hockey team aims to make waves in SEA Games MOST READ “We just play off each other. Our team did a good job of moving the ball, especially Pamboy (Raymundo) because he’s just a good leader and he’s really smart. Even if he didn’t get the points, he just did a good job of moving the ball,” the forward out of La Salle said. “Everybody does not want to lose. We just make sure that always go for the win.”With one more win separating Cignal from completing back-to-back championship wins, Perkins made it clear that the team is going for the kill on Thursday, with or without Jose.“I will always wait for him. I love playing with him, but there’s no forever. We have to go out and play,” he said.ADVERTISEMENT LIST: Class, gov’t work suspensions during 30th SEA Games WATCH: Streetboys show off slick dance moves in Vhong Navarro’s wedding SEA Games: PH’s Alisson Perticheto tops ice skating short program Don’t miss out on the latest news and information. last_img read more

USOC leader: Athletes have right to express themselves

first_imgRead Next Nonong Araneta re-elected as PFF president E.T. returns to earth, reunites with grown-up Elliott in new ad  Trump talks impeachment while meeting NCAA athletes PLAY LIST 01:07Trump talks impeachment while meeting NCAA athletes02:11Trump awards medals to Jon Voight, Alison Krauss00:58Trump blames media, Democrats for impeachment during Kentucky rally01:37Protesters burn down Iran consulate in Najaf01:47Panelo casts doubts on Robredo’s drug war ‘discoveries’01:29Police teams find crossbows, bows in HK university01:35Panelo suggests discounted SEA Games tickets for students02:49Robredo: True leaders perform well despite having ‘uninspiring’ boss02:42PH underwater hockey team aims to make waves in SEA Games Forgotten man: Derrick Favors ready to bounce back with Jazz Kammuri turning to super typhoon less likely but possible — Pagasa Brace for potentially devastating typhoon approaching PH – NDRRMC Don’t miss out on the latest news and information. LOOK: Loisa Andalio, Ronnie Alonte unwind in Amanpulo for 3rd anniversary Last year, the USOC honored Tommie Smith and John Carlos, whose raised-fist salute during “The Star-Spangled Banner” at the 1968 Olympics stands as one of the seminal moments in sports protests.National anthems are played at the Olympics to honor the winners of events.FEATURED STORIESSPORTSWATCH: Drones light up sky in final leg of SEA Games torch runSPORTSSEA Games: Philippines picks up 1st win in men’s water poloSPORTSMalditas save PH from shutoutUSOC CEO Scott Blackmun said: “Our stance on this is fairly clear, and we recognize the rights of athletes to express themselves.” MOST READ LATEST STORIES Michael Phelps, center, carries the US flag during the opening ceremonies of the 2016 Rio Olympics in Brazil. APPARK CITY, Utah — The leader of the American Olympic movement says the U.S. Olympic Committee recognizes the right of athletes to express themselves at the Games, even though Olympic rules forbid political protests.The comments came Monday, in the wake of shows of solidarity among NFL players who were angered by President Donald Trump’s stance on kneeling during the national anthem.ADVERTISEMENT BSP sees higher prices in November, but expects stronger peso, low rice costs to put up fight Fire hits houses in Mandaluyong City Frontrow holds fun run to raise funds for young cancer patients  View commentslast_img read more